Pharma360 Solutions
PHARMA360 GUIDES · FOR INDEPENDENT PHARMACY OWNERS

Pharmacy audit guides for independent owners

These guides answer common questions independent pharmacy owners ask about PBM audits: how to respond to a desk audit, how to prepare for an on-site visit, how the appeal process works, what NDC reconciliation is, and which documents to keep ready. Each guide starts with a direct answer, then gives practical steps.

General information for pharmacy owners, not legal advice. Deadlines and requirements are set by your PBM contract and audit notice; always check the notice.

All guides

  • How to respond to a PBM desk audit

    How an independent pharmacy should answer a PBM desk audit: read the notice, pull records claim by claim, check them against the claim and respond on time.

  • The PBM audit appeal process, explained

    How the PBM audit appeal process works for independent pharmacies: find the deadline in the findings letter, sort findings and build claim-level evidence.

  • What is NDC reconciliation?

    NDC reconciliation compares what a pharmacy bought with what it dispensed, drug by drug. How it works, what causes mismatches and why it matters in audits.

  • Pharmacy audit documentation checklist

    A practical pharmacy audit documentation checklist: prescription records, claims history, signature and delivery logs, invoices and returns to keep ready.

  • How to prepare for a PBM on-site audit

    How independent pharmacies can prepare for a PBM on-site audit: read the notice, pull records, check licenses, brief staff, and handle the visit and follow-up.

  • What is a PBM audit?

    What a PBM audit is, the main types (desk, on-site, investigative), what auditors review and how the process usually runs for independent pharmacies.

  • Medicare Part D pharmacy audits, explained

    Who audits Medicare Part D and Medicaid pharmacy claims, what they review, how they differ from PBM audits and which records independent pharmacies should keep.

  • How to dispute a PBM recoupment

    How an independent pharmacy can dispute a PBM recoupment: read the demand, get claim-level detail, sort findings and send claim-by-claim evidence on time.

  • Fraud, waste and abuse (FWA) audits for pharmacies

    What fraud, waste and abuse (FWA) means for pharmacies, how an FWA review differs from a routine audit, and the compliance basics independent pharmacies keep.

  • Days’ supply errors in pharmacy audits

    Why days’ supply is a common pharmacy audit finding, which products are hard to calculate, and how to document the calculation for each claim.

  • Which purchase invoices count in a pharmacy audit?

    Why auditors compare purchase invoices with dispensing, which invoices pharmacies should keep and how to organize them by NDC and date for an invoice audit.

Need help with a specific audit?

Pharma360 Solutions supports independent pharmacies with PBM audit defense, desk audit responses, NDC reconciliation and audit readiness. Call (267) 809-2396 or request a call back.

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